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IT Asset Management Pick
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| Title
- LANDesk Asset Manager |
| Author
- LANDesk |
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Short Description
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| The IT
asset management tools your enterprise needs to control costs
and increase efficiency, support business best practices and
standards, improve service and effectively and efficiently manage
your changing IT and non-IT assets. |
| Asset Manager
Download |
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| - FootPrints Asset Management |
| FootPrints Asset Management
Description |
With FootPrints Asset Management, FootPrints customers can get control of assets throughout the organization, including PC and other network assets.
And, while you’re addressing user trouble tickets or requests, you can use asset tracking to gain real-time PC asset information to quickly find solutions. FootPrints Asset Management helps you automatically identify the hardware and software located on users’ PCs throughout your organization, where they’re actually located and what changes have been made to them. This add-on module to FootPrints is powered by Centennial Discovery Technology.
It delivers fast, valuable information to aid help desks and support centers by eliminating the effort it takes to collect the complete configuration, ensuring data accuracy, decreasing support costs and creating stronger customer satisfaction. The more information you have about what’s happening on your user’s desktop, the more efficiently you can resolve the user’s problem. With FootPrints Asset Management, you can quickly and easily record assets, link them to issues and run related management reports.
When a user calls in with a problem, the FootPrints help desk agent doesn’t have to rely on the user to describe the PC and software.
The PC configuration, including platform, hardware and software information, can be automatically included in the ticket. Agents can see which assets are related to specific incidents or certain types of incidents. Searches and reports can be run on assets as well. With fast and complete information about the users and PCs, agents can speed up resolutions to problems and increase the support team’s issue handling capacity.
FootPrints Asset Management gives you a powerful network inventory-tracking tool that helps you quickly and easily:
Whether you need an individual or an organization-wide inventory, you can perform automatic inventories of PCs, servers, routers, switches and printers throughout your organization
Identify the physical location of the assets
Determine if you have the appropriate hardware configuration to support new software upgrades
Identify all configuration changes made to a PC for any given period of time
Share the data with other applications
FootPrints Asset Management deploys rapidly across your network and it identifies the location of your network assets without disrupting your users’ day-to-day work activities. An easy-to-use web interface means that users can take advantage of the asset information gathered in the repository from anywhere in the organization. Simply launch the browser and you’re there.
An audit history is kept for all changes that occur to the PCs, sending updates to the repository only on new changes, to reduce network traffic. Searches and reports can be run on assets as well. Organizations can create customized reports on both individual and network-wide assets and usage, including the development of what if scenarios to forecast needs, anticipate costs and prepare for specific problems. |
| - FootPrints Asset Management
Download |
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