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IT Asset Management Pick
Title - LANDesk Asset Manager
Author - LANDesk

Short Description

The IT asset management tools your enterprise needs to control costs and increase efficiency, support business best practices and standards, improve service and effectively and efficiently manage your changing IT and non-IT assets.
Asset Manager Download


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- Numara Track-It!
Numara Track-It! Description
Information Technology is the lifeblood of todays larger organizations. But with budgets tight, you need to make every IT dollar count.

 

Track-It! can help. Out-of-the-box, it is the perfect solution for IT departments with 3 or more technicians who manage and support a large number of assets and end users at multiple locations.

Track-It! is designed for the company that wants to maximize the productivity of its IT staff, track and manage Windows and Macintosh workstations, automate the tracking and management of help desk functions and give end users the ability to be self sufficient. Technicians are automatically notified of new and overdue work orders, can run audits as a service or on-demand and automatically turn e-mail requests into work orders.

Track-it! is accessible via a Web browser or a Windows client and offers named or concurrent access for technicians. And, as your needs grow, you can extend your management capabilities through Track-It! add-on modules. With its low cost of ownership and ease of installation and use, Track-It! helps you increase customer satisfaction and has the potential to deliver excellent return on your investment.

Fast Start and Easy to Install: Get up and running quickly for a rapid return on your investment!

Full Functionality: Out-of-the box, a comprehensive solution for managing and supporting your IT assets

Affordable and Proven: Low cost of ownership fits virtually any size budget

Flexible and Scalable: Buy only the functionality you need and add on one of Track-Its simple cost-effective modules as you grow!

Seamless Integration: Tightly integrated modules save you time and money!

Track-It! offers a comprehensive feature set — help desk, inventory, auditing, reporting, security and more — and is designed to support a large number of users across multiple departments.

Even better, its fast and easy to get started with Track-It! Fully scalable, this Web-enabled help desk and asset management solution gives you the tools you need to maximize productivity and return on investment. Check out these features:

Features:

Displays Help Desk, Inventory, Purchasing, Library and Training information in customizable views

Delivers 20 views per technician per module, allowing filtering, grouping and sorting criteria to be defined and saved then used in the Technician Client or Technician Web interface

Provides ability to create master work orders and associate sub-tasks (assignments) to different technicians or groups

Displays work orders and assignments in the Help Desk View

Provides pre-defined security templates and ability to create new templates

Synchronizes Track-It! end user data with your Active Directory information

Offers end user self-help capabilities using a Web browser

Allows for three-tiered work order categorization

Provides ability to link file attachments to work orders

Displays date/time information based on technician’s and end user’s local time zone

Automates notification to technicians and end users

Turns e-mails from end users or intelligent network devices into work orders

Responds to end user e-mails requesting work order status

Audits Windows hardware and software information using login scripts and/or operating as a service running on the desktop

Addresses Service Level Agreements (SLAs)

Provides advanced requestor/workstation look-up for work orders

Delivers a powerful spell-check option in the Technician Client (Windows Client)

Highly scaleable; runs on Microsoft SQL Server
- Numara Track-It! Download
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